Marketing Glossary
Customer journey personalization in 2026: What actually works [Guide]
HubSpot has published a new guide, ‘‘.
Diego Alamir says, “Customer journey personalization tailors experiences across all stages of the customer lifecycle, from the first anonymous website visit to the post-purchase support ticket. It is the continuous, real-time orchestration of touchpoints where, nowadays, AI agents autonomously adjust interactions based on live behavioral signals.
It’s different from basic personalization because it adapts the experience, not just the message. Basic personalization is often static and relies on rigid rules, like inserting a personalization token like “Hi [Name]” into a generic email blast. Customer journey personalization is agentic and contextual. It uses real-time signals, including location, weather, support status, or recent page views, to adapt the entire experience dynamically. HubSpot’s Breeze AI Suite powers real-time customer journey orchestration and AI-driven decisions, allowing the system to change the next step based on what the customer just did, rather than following a preset path.
Unlike single-channel tactics, such as a tailored email subject line or a dynamic ad, journey-level personalization connects the dots between marketing, sales, and service. It ensures that if a customer complains about a product on a support ticket today, they aren’t pitched an upgrade for that same product in a marketing email tomorrow. This holistic view is the only way to build genuine trust in a digital-first world.”
CMI Shares 5-Step Content Measurement Framework
Content Marketing Institute contributor Ann Gynn has published an article featuring a 5-step content measurement framework.
Shes says, “Public relations, as defined by the Public Relations Society of America, is “a strategic communication process that builds mutually beneficial relationships between organizations and their publics.”
Content marketing, as defined by the Content Marketing Institute, is “a strategic marketing approach focused on creating and distributing valuable, relevant, and consistent content to attract and retain a defined audience – and, ultimately, to drive profitable customer action.”
Both PR and content marketing strategically aim to reach designated audiences in a win-win way. But content marketing goes one step further (that’s the marketing part) — driving profitable customer action.
That’s why your measurement framework must demonstrate how content marketing moves people through that journey toward business outcomes.
Awareness vs. action (PR metrics vs. content marketing metrics)
PR measurement centers on awareness and visibility:
How many people could have seen the content? That’s reach.
How many people saw it? That’s impressions.”
5-Step Content Measurement Framework That Goes Beyond Vanity Metrics
Content amplification: How to amplify content across every marketing channel [Guide]
HubSpot has published a new guide, ‘
Kayla Schilthuis-Ihrig says, “Successful content amplification efforts result in more marketing data, new audiences, and improved discovery across channels. The following benefits await teams that do this well.
Generate engagement for a data-led feedback loop.
A data-led feedback loop in content amplification occurs when performance metrics from distributed content, such as clicks, shares, and conversions, inform which assets to amplify further and guide future content creation.
The 80/20 rule suggests that 80% of marketing’s impact often comes from 20% of the efforts. An amplification-first strategy helps marketers identify the content that generates the most engagement (clicks, shares, conversions) and use those signals to create a data-led feedback loop.
Example: Instead of running ads to untested content in a new campaign, marketers will wait to see which content organically generates the most engagement and amplify those assets with paid ad spend.”
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ClawMate AI is so smart that you might call it “almost-conscious”. This AI agent thinks, plans, and executes as a done‑for‑you business partner, not a basic chatbot waiting for prompts.
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CMI On How Bookstagram Creates Obsession
Content Marketing Institute contributor Ahley Baker has published an article explaining how Bookstagram creates obsession and what businesses can learn from it.
She says, “Bookstagram isn’t successful because of the books. People don’t come for recommendations. They come to connect with people who feel the same way they do. They aren’t just consuming content; they’re connecting through it. And that’s something brands, especially B2B brands, struggle to achieve.
I joined Bookstagram with no brand strategy, no follower goals, and no pressure to perform. I did it just for myself, and I broke every rule I ever followed in my marketing career:
Post consistently.
Keep it short.
Say it with polish.
Stay on brand.
These rules aren’t wrong, but they prioritize format over feeling. And when everyone’s inundated with content, emotion wins every time.
Audiences won’t engage with sterile content. They will engage when you break format and go for feeling. People reward honesty, not polish, community, not choreography. They show up for personality.”
How Bookstagram Creates Obsession — and What Your Brand Can Steal From It
Connecting the Fragmented Customer Journey, March 10 [Webinar]
Customer Data Platforms: A Marketer’s Guide [Guide]
Digital Marketing Depot has published ‘Customer Data Platforms: A Marketer’s Guide’.
The DMD team says, “Navigate the rapidly evolving customer data platform landscape with confidence. Our comprehensive research delivers the strategic insights marketing leaders need, plus interactive resources to deepen your understanding.
What you’ll get:
PDF report with market drivers and adoption trends analysis, capabilities and vendor comparisons, implementation roadmap and evaluation framework, in‑depth profiles of leading solutions, and pricing insights.
Exclusive podcast with expert guidance on choosing the right solution and real‑world implementation strategies.
Interactive AI chatbot to answer questions about vendors, capabilities, and implementation challenges.
Perfect for: Marketing leaders evaluating customer data platform solutions; agencies advising enterprise clients; analysts tracking the customer data platform space.
Expert research: led by Pamela Parker (Research Director, Third Door Media) with Allison Lofaro and Karen DeWeese.”
Can You Trust AI for Brand Decisions? A Real-World Test from Strategy to Results, February 17 [Webinar]
Can You Trust AI for Brand Decisions? A Real-World Test from Strategy to Results
Customer experience optimization: A guide for growing businesses [Guide]
HubSpot has published a new guide, ‘‘.
Ashley Valadez says, “Successful companies today aren’t just selling products. They’re listening to their customers. Top-performers understand that great customer experiences start with paying attention to what customers say, how they feel, and where they’re facing friction.
Because customer experience now ranks among the top three factors influencing purchasing decisions, businesses that invest in customer experience optimization create a competitive edge. These companies also see a significant return on investment when it comes to customer loyalty.
Businesses that want to scale can’t afford to rely on assumptions. They need real customer feedback, a deep understanding of customer needs, and a consistent focus on improving experiences. A customer experience optimization program, powered by tools like Service Hub, makes this possible.”





