Effective customer service is very important for your business because it works as a key to retaining the customers extract more value from them. Poor customer service can harm your company. Convince & Convert’s Anthony Helmstetter has shared an article highlighting common service mistakes you should avoid in your business. Helmstetter says, “The most disappointing, disheartening customer experience is when a company declines to acknowledge you initiated contact. Whether it was a phone call to customer service that rings indefinitely and is never answered, an email that... [...]

Entrepreneur is hosting a webinar on ‘How to Use Customer Service as a Marketing Tool’ on Thursday, October 12 at 9.00 am PDT. The webinar attendees will learn about the role of customer service in improving the marketing efforts. The Entrepreneur team says, “his webinar will highlight some of the best tools—from customer data/analytics/behavior/personalization, web-based customer service tools, loyalty apps/programs, and more—to create brand loyalty by leveraging your customer experience data. Attendees of this free webinar will learn: The latest trends in capturing data... [...]

Everyone of us wants to grow our business. We spend sizable amount on sales, marketing, product development and customer service. We should also include the element of customer success. If you want to run a business in a cost-efficient manner, you should make sure that your customers are happy and successful. HubSpot columnist Eva Klein has published an article on importance of customer service for today’s businesses. Talking about customer service as one of the growth engines of a business, Klein says, “Today, buyers are flooded with previously unimaginable choice. They have more options,... [...]

Entrepreneur is hosting a webinar on ‘How to Use Customer Service as a Marketing Tool’ on Thursday, October 12 at 9.00 am PDT. The webinar attendees will learn about the role of customer service in improving the marketing efforts. The Entrepreneur team says, “his webinar will highlight some of the best tools—from customer data/analytics/behavior/personalization, web-based customer service tools, loyalty apps/programs, and more—to create brand loyalty by leveraging your customer experience data. Attendees of this free webinar will learn: The latest trends in capturing data... [...]

Customer is the king and the king should be happy with you. One of the best ways to keep our business growing is to keep in touch with the customer and fulfill their needs. Apart from this, Business.com writer Nathan Resnick has shared six customer service secrets that can help you improve your business. Resnick says, “To get started, take a look at the following tips, which should give you a solid customer service base. 1. Learn to compromise. We all know how hard it can be to be an expert at something and have to listen to someone who doesn’t know as much about our passion as we do.... [...]