‘Is customer service a key to content marketing success?’ – Marketing Land
Rachel Lindteigen says, “If you have customers, then yes, customer service is a big key to your content marketing success. If you don’t have (or want) customers, then it probably doesn’t matter. However, I don’t know of many successful businesses without customers, do you? So how does customer service fit into the overall content marketing mix? Why does it matter, and more importantly, what do you need to do about it in order to succeed? The customer experience — good and bad Think for a moment about a great customer service experience you had. What did you do? Did you tell someone... [...]