Effective customer service is very important for your business because it works as a key to retaining the customers extract more value from them. Poor customer service can harm your company.Convince & Convert’s Anthony Helmstetter has shared an article highlighting common service mistakes you should avoid in your business. Helmstetter says, “The most disappointing, disheartening customer experience is when a company declines to acknowledge you initiated contact. Whether it was a phone call to customer service that rings indefinitely and is never answered, an email that... [...]