Conversational Commerce: 8 predictions that will shape 2019 [Podcast]

The Retail Dive team has published a new podcast episode titled ‘Conversational Commerce: 8 predictions that will shape 2019’. Corine Ruff says, “It’s the start of a new year, and in celebration we’re bringing you a bonus episode about the big year ahead featuring eight bold predictions from Doug Stephens, founder and CEO of Retail Prophet. What trends will define the year, you ask? Well, according to the retail futurist, brands and retailers will spend more time than ever manufacturing scarcity and a sense of urgency to buy, confronting the realities of... [...]