Bill Hebden’s latest ‘e-Wealth Daily’ article is titled “Maybe Now James Will Get the Credit He Deserves”. [‘e-Wealth Daily’ Article]


Bill Hebden’s latest ‘e-Wealth Daily’ article:

Maybe Now James Will Get the Credit He Deserves

This is a moving story. Literally. I had to move my daughter out of her apartment. That’s where I ran into James.

James is a porter at the 12-story apartment building where my daughter lived for the previous year. To move in or out, you have to reserve the freight elevator, which means you have to enter the building off a back street that was designed about 275 years before the invention of the automobile. It’s a very skinny street. I’m driving a long cargo van.

On the sidewalk of this skinny street, atop eight steep cement steps, is an unpainted steel door with no doorknob. To get to the freight elevator, I’ve got to enter the building through this door.

As skinny as this street is, there’s no signage indicating it’s a one-way street. Either way, nothing’s getting by until the van’s loaded and I move it out of the way.

As I pull up to the cement steps, the steel door pops open. There’s James flashing a smile.

He pushes and pulls a bunch of things in the elevator and we go up. Operating this elevator requires a fair bit of skill and dexterity. You have to open and close the door by hand, for one. But even scarier, the elevator has a throttle. But no brakes.

If you don’t have to have a “feel” for easing off the throttle as your floor approaches, the hallway is either two feet above or two feet below the elevator floor when you open the door. James landed level every time. He made it look easy.

We walk into the apartment and James sees that it’s just me and my wife and daughter. He also sees a big leather sofa, two oversized and real heavy, red leather, wing-back chairs, a large HDTV, tables, and stuff…stuff…stuff.

He offers to help with the heavy stuff and it dawns on me that I’m the luckiest guy in the city. I don’t know what I was thinking. If it were just me and my girls, my van would still be blocking that skinny street.

When the job was done, James said to me, “Here’s what you can do for me…” I was all ears as James continued, “Could you write a letter or a note to my boss about how happy you were with my help?” I said, “Sure.”

James explained that management only let him know about negative feedback from residents. He wanted to fill management’s files with glowing reports. And you should do the same.

When you do a good job, get the credit you deserve. Ask customers for letters expressing their satisfaction. Ask them to send the letters to your boss. If they send letters to you, show them to your boss. Build a book of these letters. Use them to convince new customers you are good at what you do. It won’t cost you a dime.

e-Wealth Daily

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The e-Wealth Daily Bulletin brings you daily tips, advice and breaking news related to home businesses, small businesses and internet marketing. Our team of experts gives you the information you need to take your business pursuits to the most profitable level. Founded by Adrian Newman in 2003, the e-Wealth Daily Bulletin and www.ewealthdaily.com are a division of Lombardi Publishing with online newsletters reaching over 100,000 subscribers each month.

* IMNewsWatch would like to thank e-Wealth Daily for granting permission to reprint this article.

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