21 Customer Service Goals to Strive For in 2021 [Acquire]
Acquire contributor Rohma Abbas has published an article highlighting 21 customer service goals you should set and try to achieve this year.
She says, “Traditionally, new year’s is a time for setting personal goals. But if you’re running a business, it’s also a good time to determine what customer service goals your team should focus on in the next 12 months.
One particularly worthy endeavor? Improve your customer service. Good customer service boosts retention, reduces customer acquisition costs, and provides a powerful ally to your marketing strategy.
Here are 21 customer service goals to focus on in 2021:
1. Improve how you measure customer service
One of the most common questions about customer service is on how to measure its success and value to your business. There are many ways to do this. Whether it’s through familiar systems such as Net Promoter Score (NPS) and Customer Satisfaction Score (CSAT), or through tracking business metrics such as customer renewals and churn rates, determine which metric matters most to you and create a plan to start measuring it.”
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