Forrester Research Report: ‘Net Promoter Scores: Good, But Not Enough’

Forrester Research has released a new research report: “Net Promoter Scores: Good, But Not Enough”. [Research Report]

Forrester Research has released a new research report: “Net Promoter Scores: Good, But Not Enough”.

Forrester Research Report Summary

“Net Promoter has become a popular way to measure customer satisfaction and loyalty. But, as with any single measurement, it doesn’t tell the entire story. To put a Net Promoter Score – or any customer metric – into action, companies need to analyze it alongside other insights, operational metrics, and ongoing customer improvement efforts.” [source]

Report Price: $379.00

Report Length: 5 pages

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Forrester Research Report: Net Promoter Scores: Good, But Not Enough

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Forrester Research is an independent technology and market research company. Forrester provides pragmatic and forward-thinking advice about technology’s impact on business and consumers.