JupiterResearch has released a new research report: ‘US Online Banking Consumer Survey, 2006: Identifying Industry Best Practices’.


JupiterResearch has released a new research report: ‘US Online Banking Consumer Survey, 2006: Identifying Industry Best Practices’.

JupiterResearch Report Summary

“Banks are seeking to evaluate their investments in the channel and assess the impact of online services on retention and cross selling efforts. To assist with these efforts, JupiterResearch studied the relationship between customers’ satisfaction levels with online services and their propensity to stay with their bank and buy additional products. In addition, JupiterResearch identified best practices in online banking.” [source]

Key questions the ‘US Online Banking Consumer Survey, 2006’ report answers include:

– ‘How does satisfaction with online banking services impact loyalty?

– How do banks create a superior overall online experience, and-in particular-a superior experience relating to bill view and pay and alert services?

– What are the industry best practices in migrating customers and cross-selling financial products online?’.

Report Price: $750.00

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JupiterResearch Report: US Online Banking Consumer Survey, 2006

About JupiterResearch

JupiterResearch provides research, analysis and advice, backed by proprietary data, to help companies profit from the impact of the Internet and emerging consumer technologies on their business.

 

 

 

 

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