‘95% of online shoppers will use click and collect this Christmas: stats’ – ‘Econsultancy’ Blog
Christopher Ratcliff says, “This is a huge increase from the 45% of online users using click and collect last Christmas.
Obviously the main benefit of click and collect is the ability to pick up purchases when and where the customer chooses.
You don’t have to wait in your house all day for a package, or take a trip down to the sorting office before it closes on a Saturday morning if you’ve missed it.
The other benefit is that theoretically click and collect should always be free to the customer. Almost 80% of the online shoppers surveyed said they expect click and collect to be offered for free”.
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