‘How to Build an Empathetic Social Media Strategy’ – MOZ Blog
Erica McGillivray says, “Every morning, I listen to the news. I’ve been doing this since high school and now well over half my life, as I’ve changed from radio antennas to apps. Sadly, with all the recent tragedies — from mass shootings in the US and terrorist attacks to devastating earthquakes and other natural disasters — my lifetime habit has become essential to my work. As one of Moz’s community managers, it’s my and my team’s responsibility to take care of all of you. Whether you interact here on the blog or tweet at us, we’re here to help you... [...]