Delivering a great customer experience is an agenda of every organization but a few are able to satisfy their customers. Communication and urgency are the two things to consider when it comes to delivering a great customer experience.Entrepreneur contributor Promit Sanyal has shared five mistakes that the marketers make in delivering an effective customer experience.Sanyal says, “While the jury is still out on what really constitutes a successful customer experience strategy, a careful study of global organisations and their failures provide strong and foolproof insights on what needs to... (Read More ...)