Econsultancy is hosting the ‘Customer Experience Management’ webinar for marketers on Wednesday, April 25.The Econsultancy team says, “Econsultancy’s Trends Webinar for April 2018 looks at the latest trends, data and best practice within customer experience Management.This insight comes from Econsultancy’s own research and recent report on Customer Experience Management along with collated third-party data and statistics.Key Points covered in this webinar:What is customer experience management (CXM)?Survey findings: How many businesses have a CXM strategy?Impact... [...]
Archive for the 'Customer Experience Management' Category
Effective customer experience is necessary to keep the trust maintained for a brand. It leads to customer satisfaction and helps brand grow.Econsultancy columnist Nikki Gilliland has shared four tips to help companies turn data into customer experience insight.Gilliland says, “ow can marketers ensure they get the most from their data? Econsultancy’s CXM Best Practice Guide has lots more on the topic, but in the meantime, here are just a few tips.Take a multi-faceted approachBefore anything else, it is of course vital for marketers to decide how and where data will be gathered. For... [...]
Econsultancy is hosting the ‘Customer Experience Management’ webinar for marketers on Wednesday, April 25.The Econsultancy team says, “Econsultancy’s Trends Webinar for April 2018 looks at the latest trends, data and best practice within customer experience Management.This insight comes from Econsultancy’s own research and recent report on Customer Experience Management along with collated third-party data and statistics.Key Points covered in this webinar:What is customer experience management (CXM)?Survey findings: How many businesses have a CXM strategy?Impact... [...]