Social Media As A Customer Service Tool: Trends And Best Practices [Guide]

Using social media as a customer service tool allows businesses to respond quickly to queries, complaints, and feedback in real time. It enhances customer satisfaction, builds trust, and publicly showcases brand responsiveness. Search Engine Journal has published a new guide, ‘Social Media As A Customer Service Tool: Trends And Best Practices’. Chelsea Alves says, “In this post, we’ll explore how social media can be used as a strategic lever for building lasting customer relationships and how your business can implement social-first strategies that elevate both service and reputation. The... [...]