How I Write Effective Knowledge Base Articles [Guide]

HubSpot has published a new guide ‘How I Write Effective Knowledge Base Articles’. Diego Alamir says, “From my years of working in CX, I’ve come to see these articles as the backbone for effective customer support. Depending on the audience, they can take various forms: Step-by-step guides FAQs Troubleshooting instructions Detailed feature breakdowns I’ve used text-based articles most often, but do love incorporating screenshots, videos, and infographics to make complex topics easier to understand. This is especially important considering people have different learning styles. What... [...]