State of Digital Customer Experience [Report]

Digital customer experience encompasses every interaction a customer has with a brand across digital channels. From seamless website navigation to personalized communication, prioritizing DCE ensures customers feel valued and engaged in the digital realm. Digital Marketing Depot has published a new report ‘State of Digital Customer Experience: Focus on Retail’. The DMD team says, “Unprecedented changes in retail over the last four years have reshaped the industry’s digital customer experience—both in the way organizations do business and the preferences of shoppers. The lessons... [...]