Measure What Matters: Your Guide To CX Success [Webinar Replay]

Customer Experience (CX) is vital because it shapes how customers perceive and interact with your brand at every touchpoint. A great CX builds loyalty, drives repeat business, and sets you apart from competitors. Ask ChatGPTForrester has made available a replay of its webinar, ‘Measure What Matters: Your Guide To CX Success’.The Forrester team says, “Getting CX measurement wrong can be costly. Misaligned metrics create a disconnect between how your business perceives customer experiences, leading to dissatisfaction, churn, and wasted resources.  The key challenge? Identifying... [...]