HubSpot has published a new guide, ’70+ customer service statistics to know in 2025′.Anna Rubkiewicz says, “Like many, I’m a big fan of buying products online, which means getting packages shipped to my house. When it’s time to check out, I avoid one shipping company in particular. This delivery service has left packages outside my door without my consent, forged my signature, and marked me as “absent” without even attempting delivery. To make matters worse, their customer service line is never answered.On the flip side, there’s another shipping company I trust completely.... [...]

Customer service in marketing builds trust, strengthens brand loyalty, and turns satisfied customers into brand advocates. It enhances the overall customer experience, leading to repeat business and positive word-of-mouth promotion.HubSpot contributor Anna Rubkiewicz has published an article featuring 70+ customer service statistics to know in 2025.She says, “HubSpot surveyed 1,400 customer service leaders to find out what challenges they’re facing, their goals, and how they use technology to deliver excellent customer service. Download our free report to learn how service teams across... [...]

Excellent customer service is essential for building trust, loyalty, and long-term relationships with customers. It directly impacts brand reputation, customer retention, and business growth.HubSpot contributor Anna Rubkiewicz has published an article featuring 70+ customer service statistics for 2025.She says, “HubSpot surveyed 1,400 customer service leaders to find out what challenges they’re facing, their goals, and how they use technology to deliver excellent customer service. Download our free report to learn how service teams across the globe deliver on core metrics.70+ Customer... [...]