Customer service in marketing builds trust, strengthens brand loyalty, and turns satisfied customers into brand advocates. It enhances the overall customer experience, leading to repeat business and positive word-of-mouth promotion. HubSpot contributor Anna Rubkiewicz has published an article featuring 70+ customer service statistics to know in 2025. She says, “HubSpot surveyed 1,400 customer service leaders to find out what challenges they’re facing, their goals, and how they use technology to deliver excellent customer service. Download our free report to learn how service teams across... [...]

Excellent customer service is essential for building trust, loyalty, and long-term relationships with customers. It directly impacts brand reputation, customer retention, and business growth. HubSpot contributor Anna Rubkiewicz has published an article featuring 70+ customer service statistics for 2025. She says, “HubSpot surveyed 1,400 customer service leaders to find out what challenges they’re facing, their goals, and how they use technology to deliver excellent customer service. Download our free report to learn how service teams across the globe deliver on core metrics. 70+ Customer... [...]