Effective customer relationship management leads to customer satisfaction and retention. Apart from being connected through the social media, you need to keep them knowing in other ways too.

Entrepreneur contributor Sujan Patel has shared five digital marketing tools that can help brands understand their customers well.

Patel says, “Here are my top five digital marketing tools that you could use, too, to better understand your customers:

1. SurveyMonkey

If you want to know more about your customers, the best thing you can do is talk to them directly. But if a face-to-face meeting isn’t an option, a survey is the next best thing. With SurveyMonkey, you can craft a survey to gauge your customers’ opinions about your products and brand as a whole.

SurveyMonkey gives you the ability to engage with your customers directly and get their feedback on how you can improve. Make sure you ask open-ended questions so your customers can respond with their own answers. You’ll gain valuable insights from what they tell you, which you can then act upon to improve your brand.

2. Google Analytics

If there’s just one tool from this list you decide to use, it should be this one. Google Analytics is a powerhouse analytics tool that can track the traffic coming to your website and the performance of each web page”.

The 5 Best Digital Marketing Tools for Understanding Your Customers

Entrepreneur

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