‘The Rise of “Open Business”′ by Jay Baer
Jay Baer ‘s latest ‘Convince & Convert’ blog post is titled “The Rise of “Open Business”″.
Baer says, “A recent survey found that 42% of customers who reach out to brands via social media expect a response in less than 60 minutes. And of those customers who had attempted to contact a brand through social media for support, 57% said they expect the same response time at night and on weekends as they do during”.
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