‘Google Hangouts App: One Giant Leap for Chat Kind’ – ‘Mashable’

Chris Taylor says, “Hands up if you’ve ever been in this situation: You start a conversation with a friend or family member at your desk on Instant Messenger. Away from your desk, you send them a text. Later on, you decide it makes more sense to speak face-to-face on Skype.

All of a sudden, you’ve got a balkanized conversation. And it’s far, far worse if you’re trying to involve multiple people. You quickly get to the point where you can’t remember who said what to whom on what service on what device”.