Marketing Week is hosting a webinar ‘How to make data transformation your foundation for CX Transformation’ on Wednesday, February 10, 2021 at 2.00 pm ET. The MW team says, “The events of 2020 caused changes in consumer digital behaviours and needs to accelerate by as much as five years. Were you ready to give your customers the experiences they needed, whenever, and wherever they needed you? At the heart of customer experience transformation lies data transformation – mastering rapidly changing approaches to the acquisition, management, and mining of valuable data that informs... [...]
Archive for the 'Customer Experience' Category
MarketingProfs is hosting a webinar ‘Ensuring Consistent CX Across Devices & Channels: A Marketing Must’ on Tuesday, November 10 at 2.00 pm ET. The MarketingProfs team says, “One of the most important marketing changes in 2020 has been the expanding availability of digital devices and channels—web, mobile apps, chatbots, AR/VR, wearables, and more—along with a combination of interaction modalities, including touch, voice, vision, and gesture. How do you build customer experiences that can adapt and scale to take advantage of these changes? Omnichannel marketing is a key... [...]
Epsilon and Retail Dive have made available an on-demand webinar ‘Understanding Your Audience to Build a Better Customer Experience’. The Retail Dive team says, “In this webinar, we will highlight two large retailers with whom we partnered to boost their identity strategy to build better cross-channel customer experiences and, ultimately, drive greater ROI. Join us to discover: Why data and connected identity are more critical than ever in a COVID, fully digital retail landscape How one retailer was able to increase their total audience reach by 80% and drive a 120% increase... [...]
By providing a satisfying customer experience, you can continue to grow your business. It can be improved by observing how other brands are keeping their customers happy. Social Media Today is hosting a webinar ‘Understanding Your Audience to Build a Better Customer Experience’ on Tuesday, September 29, 2020, at 2.00 pm ET. The SMT team says, “While this is clearly an ongoing issue for many retailers, there have been success stories amidst the COVID chaos. In this webinar, we will highlight two large retailers with whom we partnered to boost their identity strategy to build better cross-channel... [...]
By providing a satisfying customer experience, you can continue to grow your business. It can be improved by observing how other brands are keeping their customers happy. Social Media Today is hosting a webinar ‘Understanding Your Audience to Build a Better Customer Experience’ on Tuesday, September 29, 2020, at 2.00 pm ET. The SMT team says, “While this is clearly an ongoing issue for many retailers, there have been success stories amidst the COVID chaos. In this webinar, we will highlight two large retailers with whom we partnered to boost their identity strategy to build better cross-channel... [...]
By delivering a great customer experience, you an improve your customer retention graph. Your content plays an important role in this process. ClickZ author Jacqueline Dooley has shared eight strategies to help you create digital content to improve customer experience (CX). Dooley says, “Content marketing is a staggeringly large industry, projected to be worth roughly $413 billion by 2021. One reason for its growth, particularly in the B2B space, is that it’s cheaper to create and deploy than paid advertising. This has led to a proliferation of content of all types and styles across... [...]
The coronavirus pandemic has created new challenges for businesses around the world as in-person experiences have been put on hold and are transformed into digital ones. eMarketer is hosting a webinar ‘Customer Experience: New Goals for Brands amid the Pandemic’ on Thursday, July 16, 2020 at 2.00 pm ET. The eMarketer team says, “In this Meet the Analyst Webinar, eMarketer principal analyst Nicole Perrin checks in on the state of customer experiences in 2020, how the pandemic has changed them, and how brands are continuing to work toward a single customer view to best serve their audiences... [...]
The coronavirus pandemic has created new challenges for businesses around the world as in-person experiences have been put on hold and are transformed into digital ones. eMarketer is hosting a webinar ‘Customer Experience: New Goals for Brands amid the Pandemic’ on Thursday, July 16, 2020 at 2.00 pm ET. The eMarketer team says, “In this Meet the Analyst Webinar, eMarketer principal analyst Nicole Perrin checks in on the state of customer experiences in 2020, how the pandemic has changed them, and how brands are continuing to work toward a single customer view to best serve their audiences... [...]
By delivering a satisfying customer experience, you can continue to retain your existing customers and acquire new ones. Designing a great customer experience requires research. Neil Patel has published a new video ‘Designing Your Customer Experience & Case Studies’ to help you do it. Patel says, “Today we’re going to be going over building amazing customer experience because if people have amazing customer experience with you and you truly knock their socks off, they’re not only going to keep coming back and buying from you, but they’re going to tell their... [...]
The COVID-19 pandemic has adversely affected businesses around the world. As the world enters into the new normal, it is the time to discover the kind of SEO and customer experience trends we may face. Botify‘s Petra Kis-Herczegh has shared five SEO and CX trends that would be seen post COVID-19. Kis-Herczegh says, “Today’s uncertain climate makes it harder to anticipate and plan for seasonal dynamics and customer response, but we’ve detected five trends that emerged due to COVID-19 that we think are here to stay. Online shopping isn’t going anywhere Promotions will draw... [...]