Social Media Examiner has published the latest Social Media Marketing Podcast episode, ‘When Customers Create More Customers: Creating Superfans’ featuring Michael Stelzner.

This video covers the following:

  • Why Customer Experience and Super Fans Matter for Marketing
  • The SUPER Model for Customer Experiences That Create Super Fans: Story
  • The SUPER Model for Customer Experiences That Create Super Fans: Understand
  • The SUPER Model for Customer Experiences That Create Super Fans: Personalize
  • The SUPER Model for Customer Experiences That Create Super Fans: Expectations
  • The SUPER Model for Customer Experiences That Create Super Fans: Repeat.

Social Media Examiner