70+ customer service statistics to know in 2025 [Guide]
HubSpot has published a new guide, ’70+ customer service statistics to know in 2025′.
Anna Rubkiewicz says, “Like many, I’m a big fan of buying products online, which means getting packages shipped to my house. When it’s time to check out, I avoid one shipping company in particular. This delivery service has left packages outside my door without my consent, forged my signature, and marked me as “absent” without even attempting delivery. To make matters worse, their customer service line is never answered.
On the flip side, there’s another shipping company I trust completely. They’re reliable and solve problems quickly — often within minutes of the first contact. These two companies provide the same service, so I always opt for the option with a better customer experience.
Great customer service gives you an edge over your competitors. And, staying on top of the latest trends can help you meet the moment.”
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