‘Big Companies Turn to This Startup to Fix Bad Customer Service’ – ‘Mashable’

Jesse Draper says, “Customer service can make or break businesses. Plenty of companies get it right, like Zappos. But even more companies get it wrong.How many times have you repeated the same problem over and over to your TV service provider or phone company’s customer service representative? They appear to have no way of tracking your initial complaint. And everyone has at some point emailed a complaint. Did said company respond? Probably not”.