‘Consumer Satisfaction Doesn’t Equal Market Share’ – Sterling’s Blog Post

Greg Sterling’s latest ‘Search Engine Watch’ Blog post is titled “Consumer Satisfaction Doesn’t Equal Market Share”.

Greg Sterling’s latest ‘Search Engine Watch’ Blog post is titled “Consumer Satisfaction Doesn’t Equal Market Share”.

Sterling says, “Earlier this week J.D. Power and Associates released the findings of its “2006 Residential Online Service Customer Satisfaction Study.” The study, based on a survey of more than 10,000 U.S. residential Internet users, found that Yahoo Messenger ranked the highest among IM clients and that – and this is something of a surprise – InfoSpace’s Dogpile had the highest rankings among search engines”. Read the complete Post…

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