Read Cody Moya’s featured article “The Importance of Customer Service When Selling Ipod Movies”.


Cody Moya’s article is reprinted here:

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The Importance of Customer Service When Selling Ipod Movies

In survey after survey of ordinary customers, the lack of customer service tops the list of complaints. More and more people are finding their customer service options limited, both in the brick and mortar world and on the internet as well. While this lack of customer service can be frustrating for many of us, for those who are able to provide top notch customer service the current level of dissatisfaction provides a great many built in advantages.

Providing the best in customer service can help smart brick and mortar and web entrepreneurs to benefit from the lack of customer service in the industry. Learning what your customers want, and how you can best provide it, should be the underpinning of any new business venture, no matter what kind of business you are running, who your customers are, or where your business is located.

When your business is selling movies designed for the Ipod music and video player, there are a number of important customer service considerations. It is important to consider all the customer service issues when setting up the business, and it is important as well to make the web site itself, and the process of selling those great Ipod movies, as simple and user friendly as possible.

When you first design and set up the Ipod movie sales web site, it is important to always look at it from the perspective of an average user. As the owner of a web based business, chances are good that you already have a great deal of web savvy, but your customers may not share your level of expertise. It is important, therefore, to provide your customers and would be customers with clear and concise instructions on how to download the movies to their Ipod video players, and how to play them once they are in place. It is a good idea to develop some sort of illustrated manual, complete with plenty of pictures, in order to guide your customers through the process.

Having the best customer service is one of those things that must be built into the web site from the ground up, not tacked on as an afterthought. It is important to provide several ways for your customers and would be customers to contact you, including email, telephone and instant messaging. Providing visitors to your web site with several ways to contact you is one of the cornerstones of customer service, no matter what the nature of your business or where it may be located.

ABOUT THE AUTHOR:

Cody Moya writes about “How To Profit From Ipod Movies” in his Free Courses on Internet Marketing. You can sign up for his free Courses and get additional information at his website: http://FreeInternetMarketingCourses.com

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*Imnewswatch would like to thank Cody Moya for granting permission to reprint this article.

 

 

 

 

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