Why Social Media Customer Service Is Changing [Podcast]

The Convince & Convert team has published a new podcast episode ‘Why Social Media Customer Service Is Changing and What You Need to Do Next’. This episode is hosted by Jay Baer, Convince & Convert and Adam Brown, Salesforce. The Convince & Convert team says, “In this episode, Nicole walks us through the user behaviors contributing to these trends and advice for riding the wave of shifting customer expectations. She also shares examples from the ICUC playbook, including stand-out moments of above-and-beyond social care. In This Episode How the arena for customer... [...]