Every business owner who knows the dangers of chatter on the Internet, knows that a reputation can be destroyed almost overnight by a dissatisfied customer.A complaint on a social media site can go viral and within days, customers can dry up. You can try to avoid these issues by treating every customer with respect and courtesy, but once a person is upset, the only defense is to respond to their complaint quickly and decisively.This raises the question: how can I discover these unhappy people and their complaints. Every business needs a way to find them; without it their reputation will suffer.Even... [...]