Consider this scenario. You are building a remote workforce, perhaps scattered around the world. And you are committed to doing everything in your power to help your remote staff thrive. As part of your efforts, you need to reassess your customer experience (“CX”) initiatives. Internal communication between your remote workers and you (and with each other) can impact how well you meet your customers’ needs. That review of your customer interactions can show you misalignments between these initiatives and your remote business management strategy.  Understanding the Relationship... [...]