Marketers have known two principles for centuries: 1. It costs far less to keep an existing customer than to get a new one. 2. Words of mouth advertising, in which your happy customers tell others about you, is the best advertising. Customer Retention Formula shows you how to use these two principles to full advantage. Almost 50 videos are dedicated to how to cultivate a positive, supportive and profitable relationship with your customers. So they will be happy, so they will buy from you, and so they will recommend you to their friends. In Customer Retention Formula, Chris Reck says he is aiming... [...]