Social Media has become the face of every brand nowadays. It is extensively used by the organizations to reach people, promote their products and services, and receive feedback.According to a Clutch report, 21% brands use social media listening to improve customer service and 21% use it to reach new customers.Here are more findings from the report:49% businesses plan to invest more in marketing and advertising29% plan to ramp up social media52% focus on local searches to reach out local customers.Click here to access Clutch’s report. [...]