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Saturday, May 30, 2020

Archive for the 'Social Media Customer Care' Category

Four ways to improve your social media customer service

The rise of social offers an added advantage to the brands and marketers. It helps them stay connected with the customers and keep them updated.Marketers have also been integrating bots to improve their connectivity with the customers.Econsultancy columnist Tamara Littleton has shared four ways marketers can improve their social media customer service.Litteleton says, “With customer service teams already stretched, how can brands deliver great, proactive customer service on social media?There are four things that brands should be doing.Use bots to free up humans to be brilliantBots... [...]

‘A Guide to Social Media Customer Care (Infographic)’ – Entrepreneur

Rose Leadem says, “Customer service can make or break your business. That’s why it’s more important than ever to make sure your company is providing the best experiences for its customers. And a great way to do this is through social media.Today, many consumers take to social media to express their views about a brand or seek help about a company’s product or service. When someone publicly tweets about a brand or writes on its Facebook page, the company is put to the test. How it responds and handles the situation will impact how people view the business.Even if a person is simply... [...]