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Thursday, December 2, 2021

Archive for the 'Customer Relationship Management' Category

Ways to Win Trust of Dissatisfied Customers

Customer is the king and you need to make them happy to prosper your business. Many a times your customers become unhappy for various reasons and you need to apply right tactics to bring them back to business. Entrepreneur magazine contributor Jason Feifer has published an article to guide you on winning your dissatisfied customers. Feifer says, “We’re told that we should love customer service. We’re told that, as entrepreneurs, our passion should be to make people happy. We’re here to serve, to solve problems, to spread joy! And that’s all true. Good customer... [...]

‘How Visuals Connect Products to Principles: Meaningful Messaging’ Webinar 1:00 pm EDT

AdWeek is hosting a webinar on ‘How Visuals Connect Products to Principles: Meaningful Messaging’ on Thursday, May 9, 2019 at 1:00 pm EDT. The AdWeek team says, “Consumers are more anxious than ever… about technology, the environment, social issues and a whole lot more. They want the companies and brands they buy from to be ethical, transparent and principled. Brands must now communicate their values a more powerfully, working with visuals to convey what their products and practices stand for. Purposeful brand visuals can transform a customer from liking your products to loving your... [...]

‘The Changing Face of Optimization’ Webinar 1:00 pm EDT

Beeswax is hosting a webinar on ‘The Changing Face of Optimization: New approaches that maximize the value of your programmatic strategy’ on Tuesday, May 7, 2019 at 1:00 pm EDT. The Beeswax team says, “The word ‘optimization’ gets thrown around a lot in the programmatic industry. It’s a key element of any and every successful programmatic strategy, after all. However, most programmatic optimization options today alternate between “black boxes” or simplistic levers — the consequence being results that fail to meet advertisers’ pay-off expectations. Tune in to... [...]

‘The Changing Face of Optimization’ Webinar May 7

Beeswax is hosting a webinar on ‘The Changing Face of Optimization: New approaches that maximize the value of your programmatic strategy’ on Tuesday, May 7, 2019 at 1:00 pm EDT. The Beeswax team says, “The word ‘optimization’ gets thrown around a lot in the programmatic industry. It’s a key element of any and every successful programmatic strategy, after all. However, most programmatic optimization options today alternate between “black boxes” or simplistic levers — the consequence being results that fail to meet advertisers’ pay-off expectations. Tune in to... [...]

‘How Visuals Connect Products to Principles: Meaningful Messaging’ Webinar May 9

AdWeek is hosting a webinar on ‘How Visuals Connect Products to Principles: Meaningful Messaging’ on Thursday, May 9, 2019 at 1:00 pm EDT. The AdWeek team says, “Consumers are more anxious than ever… about technology, the environment, social issues and a whole lot more. They want the companies and brands they buy from to be ethical, transparent and principled. Brands must now communicate their values a more powerfully, working with visuals to convey what their products and practices stand for. Purposeful brand visuals can transform a customer from liking your products to loving your... [...]

‘Capture the Genuine Journeys of Your Customers: Real-Time Interaction Management ’ Webinar April 24

AdWeek is hosting a webinar on ‘Capture the Genuine Journeys of Your Customers: Real-Time Interaction Management’ on Wednesday, April 24, 2019 at 1:00 pm EDT. The AdWeek team says, “Customers are loyal to experiences, not companies. In fact, 57 percent of customers have stopped buying from a company altogether because a competitor beat them on experience. Unfortunately, most brands struggle to deliver connected, personalized, real-time engagement to drive those memorable customer experiences. Capturing and connecting digital interactions with offline moments, then articulating the customer’s... [...]

‘Using Consumer Insights for Integration and Impact’ Webinar 2.00 pm ET

Collaboration with the customers is one of the ways you can achieve your business goals as it leads both the customer and your company to a win win situation. Retail Dive is hosting a webinar on ‘Using Consumer Insights for Integration and Impact’ on Wednesday, March 13, 2019 at 2.00 pm ET. The Retail Dive team says, “When it comes to retail payments for today’s consumers, it means providing options that are simple, fast, seamless and secure. After all, your customers’ shopping experience should work, no matter where or how they shop. ​Our new webinar, hosted by Wirecard’s... [...]

Get More Customer Reviews with These Tips

Customer reviews help you know about your products and service. Also the reviews work well in helping you get more customers. CoSchedule’s Leah DeKrey has shared 20 examples of how to ask for customer reviews. By following these examples you can get more reviews and strengthen your business. DeKrey says, “You’ve made a sale – which is awesome. BUT, the sales funnel doesn’t end when someone makes a purchase. The customer lifecycle and funnel extends beyond the sale – where customers are made into loyal advocates. Great service makes for happy customers; happy customers... [...]

Still Using Email for Support? Read This.

Customer support is of utmost importance for growing your business. You need to serve your customers 24×7 and assure them for quality after sale services. We use different tools for customer support and email is a prominent one. Groove contributor Elen Veenpere has shared an article highlighting five signs that you need to observe for delivering great your customer service. Veenpere says, “Today, we’re going to talk about 5 surefire signs that you’ve outgrown email and need to start thinking about upgrading to a specialized tool. You Have More Than One Support Agent When it’s... [...]

6 Powerful Psychological Biases and How They Influencer Human Behavior Online [Podcast]

Humans can be handled easily by understanding their psychological behaviour. When you empathize with your customers, you are making sure that they are going to be loyal to you. In the next episode of Buffer podcast ‘6 Powerful Psychological Biases and How They Influencer Human Behavior Online’, Brian Peters shares some useful advice for all of us. Peters says, “A large majority of marketers wouldn’t consider themselves psychologists. Yet understanding the growing field of marketing psychology can help persuade and influence audiences in powerful ways online. Great campaigns... [...]