For several years, Kevin Fahey has been producing IM Checklists. His latest is IM Checklist Vol 58 Customer Service & Retention.

As with all his previous checklists, this package includes multiple checklists (18, to be exact) related to the topic, in this case Customer Service & Retention.

What’s covered:

1. Defining Your Target Customer
2. Leveraging Customer Data
3. Building Customer Loyalty And Long-term Relationships
4. Develop And Implement Frequent Buyer Programs
5. Adopting Customer Support Tools And AI
6. Setting Up Customer Service Policies (CSP)
7. Implementing Gamification And Referral Programs
8. Developing Extensive Customer Loyalty Programs
9. Making Customer Support Easily Accessible
10. Digital And Social Media Marketing
11. Providing Incentives To Retain Customers
12. Monitoring And Tracking
13. Leveraging Customer Personalization And Engagement
14. Automating Customer Support
15. Managing Customer Frustrations And Resolving Customer Problems
16. Developing Membership Programs / Membership Cards
17. Creating A Community Around Your Products / Services
18. Perfecting Customer Onboarding Processes

You are getting Private Label Rights to all these checklists so you may re-brand, modify or re-purpose these checklists any way you choose. You may sell them, give them away, make them into a new product, or even print them as wallpaper for your office (yes, you may, but it’s not a very good idea IMHO); do whatever you want.

As we go to press, the investment is less than 50 cents per checklist here: IM Checklist Vol 58 Customer Service & Retention.

By the way, these checklists Fahey has been producing are so valuable that we signed up for a lifetime subscription. Instead of getting this latest set of checklists by itself, you may want to do that, as well, here: IM Checklists Gold. You will receive all the past checklists and all the future ones, too.

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