Build A Successful Voice Of The Customer Program [Podcast]
Forrester has published a new podcast episode ‘Build A Successful Voice Of The Customer Program’.
The Forrester team says, “Only 12% of CX pros rate their voice of the customer (VoC) program’s maturity as high or very high. In this episode of What It Means, Senior Analyst Colleen Fazio explains what’s blocking success with VoC and how CX professionals can derive value and get stakeholders excited.”
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