A customer journey map is a visual representation of the customer journey. It helps you tell the story of your customers’ experiences with your brand across all touchpoints.

Watch HubSpot’s latest video ‘How to Make an Effective Customer Journey Map in Under an Hour’ to learn about creating customer journey maps.

The HubSpot team says, “These free Customer Journey Map templates offer a proven customer-centric planning technique that helps businesses of all sizes visualize how customers engage with their brand. This is essential for optimizing the customer experience as well as identifying places where friction can be reduced, resulting in happier customers and higher revenues.”


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