Inc. Highlights Three Ways to Improve Customer Trust with Social Media
Inc. has published an article highlighting three ways to strengthen your customer’s trust with social media.
The Inc. team says, “Let’s explore several ways you can use your social media accounts to build trust with new and existing customers.
Practice Social Listening
Social listening is the process of observing what users are saying about your brand on different platforms. Monitoring these conversations is vital to understanding what you’re doing right while working on your areas of opportunity.
Let’s say you check your social mentions and see that most customers are complaining about your slow checkout process. You can take this information and assume that if these many people are having issues, there’s room for improvement with your design”.
Comments are closed.
