By providing a satisfying customer experience, you can continue to grow your business. It can be improved by observing how other brands are keeping their customers happy.

Social Media Today is hosting a webinar ‘Understanding Your Audience to Build a Better Customer Experience’ on Tuesday, September 29, 2020, at 2.00 pm ET.

The SMT team says, “While this is clearly an ongoing issue for many retailers, there have been success stories amidst the COVID chaos. In this webinar, we will highlight two large retailers with whom we partnered to boost their identity strategy to build better cross-channel customer experiences and, ultimately, drive greater ROI. Join us to discover:

  • Why data and connected identity are more critical than ever in a COVID, fully digital retail landscape
  • How one retailer was able to increase their total audience reach by 80% and drive a 120% increase in messaged sales through improved identity strategy—during COVID-19
  • How another retailer realized online ROI at 4X the level prior to COVID-19 and saw a 50% increase in incremental e-commerce sales during the COVID-19 quarter compared to a non-COVID period”.

Understanding Your Audience to Build a Better Customer Experience

Social Media Today

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