The coronavirus pandemic has created new challenges for businesses around the world as in-person experiences have been put on hold and are transformed into digital ones.

eMarketer is hosting a webinar ‘Customer Experience: New Goals for Brands amid the Pandemic’ on Thursday, July 16, 2020 at 2.00 pm ET.

customer happiness
The eMarketer team says, “In this Meet the Analyst Webinar, eMarketer principal analyst Nicole Perrin checks in on the state of customer experiences in 2020, how the pandemic has changed them, and how brands are continuing to work toward a single customer view to best serve their audiences with relevant and useful messages.

Watch this webinar, made possible by Snowflake, and explore:

  • How far marketers have come in creating holistic experiences across channels
  • The new approaches to customer experiences required by the pandemic
  • Case studies in successful experience initiatives from Anomalie and Norton LifeLock”.

Customer Experience: New Goals for Brands amid the Pandemic


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