A Walker Information study has revealed that approximately $75 billion in revenue is lost every year in the US alone due to poor digital experiences that destroy customer loyalty.

To increase customer retention and loyalty we need to make their online journey smooth so that they are being treated well.

eMarketer is hosting a webinar on ‘Five Essential Steps to Begin Nailing Digital Experiences’ on Wednesday, November 20, 2019 at 2.00 pm ET.

eMarketer team says, “eMarketer is pleased to moderate a Tech-Talk webinar presentation featuring Brandon Harris, assistant vice president of digital and innovation at PenFed Credit Union, and Marius Milcher, service delivery director at Decibel. They will share their secrets for managing and measuring brilliant digital experiences for sustainable results.

Join this webinar and learn:

  • How to measure the quality of online experiences
  • How to identify why you’re losing customers
  • How to align your team and processes for maximum ROI”.

Five Essential Steps to Begin Nailing Digital Experiences


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