The rise of Artificial Intelligence (AI) has enabled marketers to improve personalization and achieve better results. AI also reduces errors by helping marketers automate the marketing process.

Search Engine Watch team has published a new report titled ‘What Customers Expect in the Age of AI’. This report will help you to understand the expectation of customers and meet them with the AI.

SEW team says, “As brands are rapidly implementing new technologies to improve customer experiences, most customer believe that the future should entail of human and automated support. The future should comprise of automation, AI and humans working together to deliver emotionally intelligent customer experiences.

Key Highlights that this report covers:

  • Emotional Quotient (EQ) is of utmost importance to brands to create a positive experience for customers
  • Creation of that positive experience involves tapping into AI ti improve the situation
  • AI can help service representatives better understand previous customer actions, observed interests, and preferences and align this information with available offers to quickly resolve issues”.

What Customers Expect in the Age of AI

Search Engine Watch

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