HubSpot team has shared a video featuring the company’s founder and CTO Dharmesh Shah. The video is titled ‘5 Tips From The Customer Code To Grow Better’ and this speech was delivered at INBOUND 18.

Shah says, “For years we’ve talked about “Solving for the customer.” It’s been a pillar of our philosophy, but it always felt a bit nebulous. The Customer Code is how we now turn that philosophy into practice. It’s how we hold ourselves accountable to do the right thing, even when it’s hard, complicated, expensive, or time-consuming.

In the same way that The Culture Code gave us common language to describe how we as individuals work with each other, the Customer Code is giving us a common language to describe how we as teams and leaders solve for our customers.

So I hope you’ll join us. Either in adopting the Customer Code or creating a code that makes sense for your customers and business”.

You can watch Shah’s video by visiting the following link.

Do the Right Thing, Even When It’s Hard [The Customer Code Series]


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