‘Messaging’s Impact on Customer Experience’ Webinar January 24
AdWeek is hosting a webinar on ‘Messaging’s Impact on Customer Experience: Entering the Era of Conversational Care’ on Tuesday, January 24 at 1.00 pm EST.
The AdWeek team says, “Hear from guest speaker Ian Jacobs, Forrester principal analyst, along with messaging experts from Sprint and Spredfast + Lithium to learn how shifting consumer behavior is impacting digital customer care strategies.
You’ll find out:
- Why consumers now expect to be able to communicate with brands via messaging
- How Sprint is saving millions through its brand-owned messaging channel
- How to successfully implement messaging as part of your customer care plan
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