Adopting a Customer Journey Mindset [Webinar Replay]
Acquia’s ‘Adopting a Customer Journey Mindset: The Secret to Building Great Experiences’ webinar is available on replay. The webinar is presented by David Aponovich and Meagan White.
Acquia team says, “It’s a customer-first world, and your brand is just living in it.
Customer engagement happens everywhere – websites, mobile apps, online storefronts, in the home, in retail stores, airports, banks, elevators and beyond. Customers expect experiences – powered by digital, informed by data- to be tailored to their interests and needs. This is the new competitive battleground where winners are created, and losers emerge.
The only way to stay competitive is by building a relationship with your audience at every touchpoint of the customer journey, by removing roadblocks to enable interactions that are engaging, differentiated, and personalised.
If your organisation is ready to adopt a customer-journey mindset, join us to learn about:
- The Challenge: Removing the roadblocks to exceptional customer experiences
- The Opportunity: Understanding what’s possible when you adopt a journey mindset
- The Future: Adopting key steps to creating customer-centric journeys”.
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