Keeping your customers satisfied is one of the best ways to retain them and keep your business growing. The support channels that you choose play a pivotal role in doing this task.

Shopify contributor Sarah Blackstock has shared five essential support channels that can help your business grow.

Blackstock says, “Certain tools can handle a few support channels, while others specialize in getting one method just right—both have their place, but it depends on what you need. Let’s run through the most common support channels, tips for getting started on them, and the tools to consider using to make it easier to manage along the way.

Channels to Use in Your Support Strategy

  1. Email
  2. Help content
  3. Phone support
  4. Live chat
  5. Social media

1. Email: Provide fast, asynchronous support

 

If you choose just one channel to support your customers, this should probably be it. People are already comfortable sending emails to get help, and many shoppers expect an online store to have an email address or contact form on their site”.

The 5 Essential Support Channels Every New Business Should Consider

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