Here’s HubSpot’s guide to designing Chatbot conversation
Chatbots are helping marketers and brands stay in touch with their prospects and customers and enhance their businesses.
HubSpot’s Megan Conley has published a
Conley says, “No matter the amount of headlines you read proclaiming that it’s the “Year of Chatbots”, natural language processing technology is still early, and there will still be those bots that make you want to sling your phone against the wall.
Besides, an entire lifetime of conversations has taught us to expect those we talk with to be relevant, clear, and brief. But, as more and more marketers race to this new communication channel without carefully considering the customer experience, we risk messing up messaging.
It’s safe to say, the greatest challenge of creating a bot is developing the conversational flow.
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