Nathan Resnick says, “Artificial Intelligence is having a drastic impact on the way companies interact with their customers.

Most people are familiar with artificial intelligence because of movies like iRobot or Star Wars. Over the years, technology proved that artificial intelligence won’t always be a science fiction myth. In the year 2014 alone, a total of $300 million was invested in AI startup companies, as reported by Bloomberg. AI has been making things much simpler for a lot of businesses which inevitably makes customers happy.

In fact, AI is becoming so big that according to Gartner, 85% of total customer interactions will not be managed by humans as of the year 2020. Forrester is even predicting that AI will take over a total of 16% of American jobs at the end of the decade.

AI and Customer Satisfaction

Because of the development in technology, it is actually possible to communicate with computers the same way that we also communicate with people. The great thing about AI is that it is able to store tons of information in their memory banks and to pull them out any time”.

How Artificial Intelligence is Improving Customer Experience

Business.com

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