‘Are You a Sales Mind Reader?’ – HubSpot
Art Sobczak says, “A brief important point (and a bit of a rant).
It was triggered by a call I received from a sales rep on something I had inquired about.
Immediately after introducing himself and company, and saying he was following up on my web request for more information, he started with this:
“Well, I know what you’re thinking about this service. If you’re like most small business owners, you are thinking that … ”
I let him go on for about 90 seconds.
Then I said, “Actually — I don’t think that at all. It probably would have been a better idea to ask me why I inquired, don’t you think?”
It was a short call.
I’ve kept track of many of these situations I have either heard about or run into myself over the past few months”.
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