‘5 Ways to Refresh Your Ecommerce Business’ – Entrepreneur
Harry Whitehouse says, “A new year means a fresh start. It’s the perfect opportunity to reassess, refresh and take your business to the next level.
Here are some tips to help your business kick off 2016 with a bang.
1. Establish your business New Year’s resolutions.
Setting some New Year’s resolutions for your business is just as important as promising to hit the gym more often. This is your chance to challenge yourself with some new business goals and reinforce your brand. Whether it’s meeting your financial targets, winning over some new customers or strengthening ties with existing clients, setting some specific objectives will help you stay focused throughout the year.
Related: 10 New Year’s Resolutions Entrepreneurs Should Make Every Year
2. Check in with your customers.
If you’re looking to retain and gain new customers this year, then it’s time to step up your customer-service game. My company, Endicia, makes it a point to schedule in-person customer visits just to check in. How else can you make customers feel like they’re being heard? Make sure to reply to your customers within a 24-hour window. Show loyal customers you value them by offering them something extra like free shipping or special discounts. And if you really want to go above and beyond, my go-to move is to bake some chocolate chip cookies. Nothing says you care like a batch of fresh homemade treats”.
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